Bilbao’s City Social Action area incorporates telematic care to respond to the loneliness of the elderly

The COVID-19 pandemic is causing situations of loneliness among the elderly, although sometimes, they themselves are not aware. The Bilbao Social Action area is testing the use of technologies with 450 users, beyond the phone call to see if these technologies meet their expectations, how older people deal with the device, if it generates tension or insecurity , to see new forms of non-face care that help respond to loneliness in older people.
Technologies, like those developed in the iCan Project, will allow the elderly to lead an independent and comfortable life with new ways of interacting with their family or caregivers.